Hosted PBX Scalability
Is your business growing, changing and evolving? For most businesses, it has become nearly impossible to make accurate predictions. That is why you need a highly-flexible solution. Khulumani’s VoIP Hosted PBX is a sure way to give you the peace of mind that comes from not being constrained by a phone system that only supports a fixed number of employees and can be costly and complicated to expand.
Presence and visibility
Hosted PBX system allows you to get local phone numbers in cities and countries anywhere in the world. This allows your business to develop your virtual presence by opening a virtual office anywhere. If you want to keep your original numbers, you can simply port it to us. All-in-one Solution to simplify your communications.
Hosted PBX offers a single powerful set of Unified Communication features at a really affordable price. Simply pay one low price and get full control. features that not only save you money from your monthly bill, but they also help to increase productivity by saving time. Streamlining workflow, capturing essential voice data, and making your operation more efficient.
Hunt Group / Ring Groups
Ring groups: Simultaneously ring a set of phones based on a DID (Direct Inward Dialing). Hunt lists: Set a linear line of ring groups (1 extension or many) for a period of time, before transferring to a second and third ring group etc. Cyclic or sequential ring group.
Call Center Features
Call Queue Handling with custom Music on Hold and Periodic announcements. Calls can be delivered to agents in a sequential method or agent with least calls. Calls can also ring all agents that is not busy at with any calls.
Voice Mail Features
Password Protected Voicemail: Prevent unauthorized access to voicemail. Voicemail Greeting Options: Unavailable / Personal Message. Voicemail to Email: Receive voice messages as a wav file attached email
Access, search and download call recordings. Personal profile editing. Detailed call analytics
Custom Music-on-Hold, Custom Digital Receptionist Recordings, Custom voicemail messages
Voice Call Recording
Secure call recording storage Archiving call recordings (Optional)
Caller ID/On Call Waiting: Know who’s calling before you answer.
Call Forwarding: Redirect calls to your mobile or other phone so you don’t miss any calls.
Follow Me: Have one of your numbers/extensions ring for a period of time and if unanswered forward to a second number and then third and so forth OR all ring the mall concurrently.
Caller ID Based Forwarding: Follow Me Based on number called.
Inbound Number Tagging: Tag an inbound caller ID for easy reception management for multiple companies
Call Hold: Easily put a call on hold while you answer another call
Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly)
Call Conferencing: Join a conference room by dialing a feature code or get transferred in
Call Waiting: Be notified when someone else is trying to call if you are already on a call.
Do Not Disturb: Callers go directly to voicemail or call fwd when you don’t want to be disturbed.
Call Logs: Access detailed call records by extension or account.
Digital Receptionist (IVR)
Multi level IVR menu management
Manage multiple IVR menus for different Inbound DIDs
Day and Night Mode Schedule: Create different greetings according to time of day and day of week
Custom Greetings: Upload third-party professional greetings to use as Digital Receptionist greetings
Work with one VoIP Partner instead of multiple vendors
Most traditional PBX deployments involve multiple relationships with multiple vendors that all must be managed by someone in your organization. If something does go wrong with your PBX, it can be difficult to determine which of the vendors is responsible for resolving an issue.
When you choose a Hosted PBX, managed VoIP solution, you only work with one VoIP provider who supplies and looks after the entire solution.This is beneficial because your internal resources are freed up to focus on more strategic operations, you have one vendor to call for help.
Sample Detail Call Report
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