If you’re using Samsung PBX system for business communication, you have probably heard that Samsung Electronics America will be ending the sale of the OfficeServ, SCM and related telephone and equipment on 30 September 2019. If you were caught off guard by this news, we break down some important information as below.
What You Need to Know About the “Samsung OfficeServ Sunset”
- Samsung will continue to provide technical support until 30 September 2021.
- In-warranty hardware repair will be continued for 5 years from the date of purchase from Samsung. Last day for any warranty will be 30 September 2024.
- Existing partners can submit new orders through 30 September 2019, and new orders are expected to be fulfilled in 8-10 weeks.
- Selected licenses will be available for 1 year from the End of Sale date for existing customer extensions.
So, what does this mean for Samsung PBX system users? Although there is little change in the immediate future as most service providers still support their existing installed base, as Samsung pulling the plug on its PBX systems, it does become more complicated to maintain the system since there is no product enhancements, updates or security patches anymore. A lot of businesses have been searching for alternative solutions to replace their current Samsung PBX systems.
Switching to a new system may sound overwhelming, but see the glass half full, it is also an opportunity to upgrade and future proof your business communication. Whether you would like to continue utilizing an on premise PBX system or switch to a cloud-based solution, there are a number of options out there. We’re here to help you make a painless migration.
Top Considerations When Planning a Migration
- What to do with your existing equipment and infrastructure?
Compatibility is one of the top priorities. Make sure the solution not only allows you to leverage what you have been already using, including IP phones, SIP trunks, and other equipment but also requires minimum efforts to integrate and configure during the transition. You may need to consider the time frame for the migration to avoid disruption of your daily operation as well. Some larger multi-site companies may even want to evaluate a hybrid solution to bridge the gap between their existing Samsung PBX system and the platform they select going forward.
- Choose your ideal deployment plan.
On-premise or cloud? Actually, there is no ultimate better choice between them. Cloud is popular now while premise is also far from dead. The on-premises option involves long-term investments with full control of the system, while the cloud-based option often comes with a pay-as-you-grow pricing model and no requirement for on-site maintenance. Both options have pros and cons, and your business need is what really matters. How would you prefer to pay? Do you prefer a capital or operational expense? Do you need complete control? Would you rather have the equipment in-house?
Related: Small Business Phone System: An Ultimate Buyer’s Guide
- Unified Communications unleashes great potential.
Unified Communications brings a powerful feature set and holds great potential for business communication regardless of your deployment. As the modern workforce becoming more agile, anywhere anytime communication enabled by BYOD mobility have also become increasingly significant. Advanced collaboration features also deliver enhancement to efficiency and productivity. To empower and future-proof your business phone system, unified communications should be a necessity when making the decision.
Related: Why Unified Communications Solutions: Top 6 Reasons
Take Advantage of Yeastar PBX System
When looking for alternatives for your Samsung system, Yeastar is an option worth considering. Designed for small and medium-sized businesses, Yeastar PBX System is an easy-to-use, fully-featured and cost-effective business phone system. We offer different deployment options, on-premises and cloud-based, so that you can find one that best fits your business model and communication needs.
Learn more about S-Series VoIP PBX and Yeastar Cloud PBX.