Hosted PBX Scalability
Is your business growing, changing and evolving? For most businesses, it has become nearly impossible to make accurate predictions. That is why you need a highly-flexible solution. Khulumani’s VoIP Hosted PBX is a sure way to give you the peace of mind that comes from not being constrained by a phone system that only supports a fixed number of employees and can be costly and complicated to expand.
Presence and visibility
Hosted PBX system allows you to get local phone numbers in cities and countries anywhere in the world. This allows your business to develop your virtual presence by opening a virtual office anywhere. If you want to keep your original numbers, you can simply port it to us. All-in-one Solution to simplify your communications.
Hosted PBX offers a single powerful set of Unified Communication features at a really affordable price. Simply pay one low price and get full control. features that not only save you money from your monthly bill, but they also help to increase productivity by saving time. Streamlining workflow, capturing essential voice data, and making your operation more efficient.
Hunt Group / Ring Groups
Ring groups: Ring a group of phones based on the number dialled. Ring groups can be a group of phones that ring all at the same time or be distributed to one at a time.
Call Center Features
When all available agents are busy in the call centre, calls will be queued and distributed to the next available agent.
Voice Mail Features
Password Protected Voicemail: Secure access to voicemail. Personal Voice mail greetings for when you are Busy or if not answered. Voice Mail messages can be emailed to you in a .wav file.
Access to your profile and allows you to modify your preferences.
Music-on-Hold, Customise your Digital Receptionist Recordings, Customise voicemail messages.
Voice Call Recording
Record all voice calls securely (optional)
Caller ID/On Call Waiting: Know who’s calling before you answer.
Call Forwarding: Redirect calls to your mobile or other phone so you don’t miss any calls.
Follow Me: This function allows you to route your call to another extension
Dynamic Call Routing: This will route the call based on the calling party’s caller ID.
Call Hold: Put a call on hold while you answer another call, Caller on hold will be listing to music on hold or custom recordings
Call Transfer: Transfer call to any other user or external number.
Call Conferencing: Establish calls to multiple parties and join a group call function.
Call Waiting: A notification to indicate that someone else is calling you while you busy on a call.
Do Not Disturb: Prevent been interrupted while you are busy or in a meeting. Calls can be routed to Voice Mail or to someone else.
Call Logs: Detail records of all calls made and received for every telephone user.
Digital Receptionist (IVR)
Multi level IVR menu management
Manage multiple IVR menus for different Inbound DIDs
Day and Night Mode Schedule: Create different greetings according to time of day and day of week
Custom Greetings: Upload third-party professional greetings to use as Digital Receptionist greetings
Work with one VoIP Partner instead of multiple vendors
Most traditional PBX deployments involve multiple relationships with multiple vendors that all must be managed by someone in your organization. If something does go wrong with your PBX, it can be difficult to determine which of the vendors is responsible for resolving an issue.
When you choose a Hosted PBX, managed VoIP solution, you only work with one VoIP provider who supplies and looks after the entire solution. This is beneficial because your internal resources are freed up to focus on more strategic operations, you have one vendor to call for help.
Sample Detail Call Report
|03/03/18 15:16||+27872367722||202||0027212004000||25||0||NO ANSWER||ZAR0.00000|
|Advance Queue Reporting||✓|
|Advanced Call Reporting (Analytics)||✓|
|Basic Queue Reporting||✓|
|Call Blind Transfer||✓|
|Call Forwarding On Busy||✓|
|Call Forwarding On No Answer||✓|
|CDR (Call Details Records)||✓|
|Direct Inbound Dial (DID)||✓|
|Directory BFL List||✓|
|DISA (Direct Inward System Access)||✓|
|Do Not Disturb||✓|
|Dynamic incoming routes||✓|
|Email to Fax||✓|
|Find Me Follow Me||✓|
|Handsets (Desktop & Cordless)||✓|
|In Queue Call Routing||✓|
|In Queue Music and Messaging||✓|
|Incoming Call Options||✓|
|Inter-Branch Free Calling||✓|
|Interactive Voice Recording (IVR)||✓|
|IVR (Multiple IVR)||✓|
|Message Waiting Indicator (MWI)||✓|
|Music On Hold||✓|
|Music On Transfer||✓|
|Outgoing Caller ID Control||✓|
|Personal Extension Settings||✓|
|PIN code Dialing (PBD)||✓|
|Voicemail Greeting (Custom)||✓|
|Voicemail to Email||✓|
|Working Hours Functionality||✓|