VoIP - Voice over Internet Protocol
VoIP IP PBX is a complete telephony system that provides telephone calls over IP data networks. All conversations are sent as data packets over the network. The technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness. The IP PBX is also able to connect to traditional PSTN lines via an optional gateway – so upgrading day-to-day business communication to this most advanced voice and data network is a breeze! SME and Enterprises don’t need to disrupt their current external communication infrastructure and operations. With an IP PBX deployed, an enterprise can even keep its regular telephone numbers. This way, the IP PBX switches local calls over the data network inside the enterprise and allows all users to share the same external phone lines.
How an IP PBX integrates into the network
VoIP – An IP PBX or IP Telephone System consists of one or more SIP phones, an IP PBX server and optionally a VoIP Gateway to connect to existing PSTN lines. The IP PBX server functions in a similar manner to a proxy server. SIP clients, being either soft phones or desk phones, register with the IP PBX server, and when they wish to make a call they ask the IP PBX to establish the connection. The IP PBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VoIP gateway or a VoIP service provider.
Easier to install and configure than a proprietary phone system
An IP PBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as features. Anyone proficient in networking and computers can install and maintain an IP PBX. By contrast a proprietary phone system often requires an installer trained on that particular system!
Easy to manage because of web/GUI based configuration interface
An IP PBX can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system. Proprietary phone systems have difficult-to-use interfaces which are often designed to be used only by phone technicians.
Significant cost savings using VoIP providers
VoIP – With an IP PBX you can easily use a VOIP Provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.
Eliminate phone wiring
An IP Telephone system allows you to connect hardware IP phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly on the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier. In new offices you can completely eliminate the need for wiring extra ports to be used by the office phone system
Eliminate vendor lock in
IP PBXs are based on the open SIP standard. You can mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.
VoIP – Proprietary systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX. A standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!
Better customer service and productivity
With an IP PBX you can deliver better customer service and better productivity. Since the system is now computer-based, you can integrate phone functions with business applications. For example, bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting costs by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.
Twice the phone system features for half the price
Since an IP PBX is software-based, it is easier for developers to add and improve feature sets. Most VoIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, and advanced reporting. Unified Communications features are included, to support presence, video and audio conferences and free calls via the data network. These options are often very expensive in proprietary systems
Hot desking and roaming
Hot desking, the process of being able to easily move offices/desks based on the task at hand, has become very popular. Unfortunately traditional PBXs require extensions to be re-patched to the new location. With an IP PBX the user simply takes his phone to his new desk – No patching required
Users can roam too – if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics.
Better phone usability
SIP phones are easier to use. Employees often struggle using advanced phone features. Setting up a conference, or transferring a call on an old PBX requires detailed instructions.
Not so with an IP PBX – all features are easily performed from a user friendly GUI. In addition, users get a better overview of the status of other extensions, of inbound calls, call queues, and presence via the clients. Proprietary systems often require expensive “system” phones to get an idea what is going on your phone system and even then, status information is cryptic at best.
VoIP – Investing in a software-based IP PBX makes a lot of sense, not only for new companies buying a phone system but also for companies who already have a PBX. An IP PBX delivers such significant savings in management, maintenance, and call costs, that upgrading to an IP PBX, should be the obvious choice for any company.
Standard (Legacy) telephone systems are no longer cost-effective. Now is the time to move forward and benefit from VoIP Solutions. It is no longer about cheap phone calls, it’s about partnering with the right VoIP solution partner who is able to provide you with a unique Telecommunication Solution tailored for your specific requirements. Providing you with cost-effective and reliable products to cater to your specific needs and growth.